We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or purchase products from us.
Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Payment information
- Purchase history
- IP address and browser information
- Communications with our customer support team
We collect this information when you:
- Place an order
- Submit an enquiry
- Subscribe to updates or newsletters
- Contact us via phone, email, or website forms
- Browse our website
How We Use Your Information
Your personal information may be used to:
- Process and fulfil orders
- Arrange delivery and freight services
- Provide customer support
- Communicate regarding your order or enquiry
- Improve our website, products, and services
- Prevent fraud or unauthorised transactions
- Send promotional communications (only where permitted)
We only collect information reasonably necessary for our business operations.
Payment Information
Payments made through our website are processed securely via third-party payment providers such as Stripe or PayPal.
We do not store full credit card details on our servers.
Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services, including:
- Freight and courier companies
- Payment providers
- Website hosting providers
- IT and software service providers
Examples may include Australia Post, Sendle, Aramex, and other transport providers involved in delivering your order.
We do not sell or rent your personal information to third parties.
Website Analytics & Cookies
Our website may use cookies and analytics tools to improve user experience and website performance.
Cookies may collect information such as:
- Pages visited
- Time spent on the website
- Browser type
- Device information
You can disable cookies through your browser settings if preferred.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, disclosure, or loss.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us using the details provided on our website.
Marketing Communications
If you subscribe to marketing communications, you may opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting our customer support team
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time without prior notice. Any changes will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team through the contact details provided on our website.